a) Elements related to WHAT the Learning Coach does: 1.Guided Reflection 2.Linking 3.Feedback 4.One-on-one support 5.Exchange of learnings b) Elements related to HOW the Learning Coach prepares the setting: 6. Safe environments 7. Appreciative approach 8. Holistic involvement 9. Unfamiliar environments 10. Ownership 11. Balancing task and learning 12. Learning and personality styles 13. Five-levels system c) Elements related to WHEN it all takes place: 14. Just-in-time 15. Sequenced learning And at the center of this, WHO sets up the learning environment: 16. The Learning Coach